Best Cases

Otto Fischer: A seamless
value chain

Industry
Electrical Engineering

Customer
Otto Fischer AG

Document Types
Order, Order Response, Invoice

Initial situation

Otto Fischer AG is a long-established Swiss family business headquartered in Zurich. Since its founding in 1899, the company has supported electrical installation firms across Switzerland. As a trusted partner for product selection, expert advice and reliable delivery, Otto Fischer consistently puts customer needs at the centre – with a strong commitment to service quality, availability and operational efficiency.

As part of a comprehensive ERP migration, the company set the stage for the end-to-end digitalisation of its order processing. The goal was to automate the entire value chain – from order to order confirmation and invoicing. A particular challenge: logistics are highly time-sensitive, as many electrical installation companies rely on same-day or next-day delivery.

Solution

collana solutions implemented a scalable, Switzerland-hosted EDI solution that covers all key document types – from order to confirmation to e-invoice. This enables fully digital order handling and ensures that even time-critical deliveries are reliably triggered and documented.

Thanks to its flexible architecture, the solution supports both marketplace connections – such as Ariba – and direct interfaces with hundreds of electrical contractors throughout Switzerland. The system is highly available, future-proof and tailored to Otto Fischer’s extensive partner network.

Result

Seamless, automated document exchange ensures that Otto Fischer can reliably deliver on its service promise – even under intense time pressure. In an industry where on-time delivery is mission-critical, this provides a clear competitive edge.

The project teams at collana solutions and Otto Fischer worked as one – with a shared focus on the end customer: the electrician. Even complex requirements were implemented collaboratively, efficiently and with a practical mindset.

"From the outset, our collaboration with Otto Fischer was driven by a clear shared goal: to create a high-performance, stable and flexible solution that meets the industry’s high standards. What impressed me most was how consistently the end customer – the electrician – remained central to every decision. That’s how real, value-creating digitalisation is achieved."

Alain Geiger, Head of EDI Sales, collana solutions AG

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